Select the Graph icon to access your Metrics Dashboard. Select the Current Activity tab for a snapshot of your team's current Conversation activity, as well as today's metrics. For a deeper dive, select the Insights tab.
Select the metric you'd like to review using the dropdown menu at the top of the page.
Active Conversations: number of Conversations with inbound or outbound messages
Messages Sent: total number of outbound messages
Messages Received: number of individual messages received from contacts
Resolved Conversations: number of inquiries your team has marked as Resolved
New Contacts: number of contacts added to your Address Book
Time to Response (median): median response times for all responses that your team has sent
Time to First Response (median): median time to a first response; ie - how long it took your team to respond to the initial text messages from your contacts
Time to Resolve (median): median time between the contact's initial message and when the Conversation was marked as Resolved
Watch tutorial video on the Metrics Dashboard here.