Select the Graph icon to access your Metrics Dashboard.
The Current Activity tab provides a snapshot of your team's current Conversation activity, as well as today's metrics. You can review individual Departments, if you have them, using the drop-down menu at the top of the page.
The Insights tab allows a deep dive into the metrics you find most helpful, and can be be filtered by date range...
...or by Agent or Department.
You can select from a range of different metrics, and export your data if you'd like.
Click here to read more about understanding your team's metrics.
Watch the tutorial video on the Metrics Dashboard here.