Metrics Dashboard Basics

Select the Graph icon to access your Metrics Dashboard.

The Current Activity tab provides a snapshot of your team's current Conversation activity, as well as today's metrics. You can review individual Departments, if you have them, using the drop-down menu at the top of the page.

 

The Insights tab allows a deep dive into the metrics you find most helpful, and can be be filtered by date range... 

 

...or by Agent or Department.

 

You can select from a range of different metrics, and export your data if you'd like.

 

Click here to read more about understanding your team's metrics.

 

Watch the tutorial video on the Metrics Dashboard here.