Filtering the Conversation List

Click the Filter icon at the top of the Conversation List to create a new view that fits your needs.

At the moment, you can filter the list to show all Conversations (default view), My Conversations (that you’ve claimed), New + My Conversations (unclaimed Conversations plus Conversations that you've claimed), or unresolved Conversations. You can also sort the list by Most Recent (Conversations with the most recent activity) or Longest Wait (Conversations that have waited the longest for a response to their last message).

 

Watch tutorial on the Conversation List here and tutorial on Messaging Basics here