Using an existing VoIP number

For VoIP numbers, we can often host SMS functionality for a number while leaving voice functionality with your current provider.

In order for us to host SMS on an existing VoIP line, you’ll need to contact your current carrier to have them relinquish control of the SMS functionality by removing the SPID from your number. When they have confirmed that the SPID has been removed, proceed with the steps below to start the text-enablement process.

The hosting process for VoIP numbers can take 1-2 weeks to complete.

What if my carrier won't remove the SPID?

  • You can port your number to another VoIP carrier that will allow the SPID to be removed - text us at (415) 849-4349 to discuss the best options.
  • You can port your number to Textline - this would allow us to host SMS, but would unfortunately remove voice capabilities from the number, as we do not support voice right now. You could set up call forwarding to another voice line if you'd like, though.

 

For current customers requesting usage of VoIP number:

 Once you have confirmation from your carrier that the SPID on your number has been removed...

1) Sign in to your Textline account.

2) Click on the Gear icon > Organization Settings > General tab, then click the blue New Department button. 

3) Select the Text Enable an Existing Number button.

4) Enter the phone number you'd like to use, as well as your contact information exactly as it appears on your phone bill, then click Request SMS Hosting. This will trigger a phone call to that number and will provide you with a verification code to enter.

5) Answer the call and enter the verification code provided.

6) Don’t navigate away from the screen - when the verification has registered successfully, you will see a notification.

7) We’ll begin the hosting process and reach out to you if there is any further information needed. Otherwise, you will receive a notification when your number is ready to use, and we'll create a new Department using your newly hosted VoIP line.

  

For new customers requesting usage of VoIP number:

Once you have confirmation from your carrier that the SPID on your number has been removed...

1)  Sign up for a free trial and select the Text Enable an Existing Number option.

2) Enter the phone number you'd like to use, as well as your contact information exactly as it appears on your phone bill, then click Request SMS Hosting. This will trigger a phone call to that number and will provide you with a verification code to enter.

3) Answer the call and enter the verification code provided.

4) Don’t navigate away from the screen - when the verification has registered successfully, you will see a notification.

6) We'll start the text-enablement process and in the interim, we will set up your Textline account with a temporary phone number so you can get to know the system. When your VoIP line is ready to use, we will send you a notification and replace the temporary number with your newly hosted number.