Using an existing landline

If you'd like to text-enable your existing landline to use with Textline, we can almost always make that happen! In text-enablement situations, the voice capabilities will remain as they are with your existing carrier, and our provider will simply host the SMS functionality on the number.

 

For current customers requesting usage of landline:

 

1) Sign in to your Textline account.  

2) Click on the Gear icon > Organization Settings > General tab, then click the blue New Department button. 

3) Select the Text Enable an Existing Number button.

4) Enter the phone number you'd like to use, as well as your contact information exactly as it appears on your phone bill, then click Request SMS Hosting. This will trigger a phone call to that number and will provide you with a verification code to enter.

5) Answer the call and enter the verification code provided.

6) Don’t navigate away from the screen - when the verification has registered successfully, you will see a notification.

 7) We will then email you a Letter of Authorization to complete immediately following the successful verification. This will be sent to the email address that you have on file for Textline. Please fill out, sign, and submit the LOA. Once it’s been submitted, we’ll start the text-enablement process, which will take up to 3 hours to complete.

8) You will receive a notification when your number is ready to use, and we'll create a new Department using your newly text-enabled landline.

 

For new customers requesting usage of landline:

 

1)  Sign up for a free trial and select the Text Enable an Existing Number option.

2) Enter the phone number you'd like to use, as well as your contact information exactly as it appears on your phone bill, then click Request SMS Hosting. This will trigger a phone call to that number and will provide you with a verification code to enter.

3) Answer the call and enter the verification code provided.

4) Don’t navigate away from the screen - when the verification has registered successfully, you will see a notification.

 5) We will then email you a Letter of Authorization to complete immediately following the successful verification. This will be sent to the email address that you have on file for Textline. Please fill out, sign, and submit the LOA. Once it’s been submitted, we’ll start the text-enablement process, which will take up to 3 hours to complete. 

6) In the interim, we will set up your Textline account with a temporary phone number, so you can get to know the system. When your landline is ready to use, we will send you a notification and replace the temporary number with your newly text-enabled landline.