I’m not getting the password reset email

First, check your email’s SPAM folder. Notifications can sometimes end up there.

 

If an Admin on your team is available, you can also have them log in and confirm which email address your account is under.

  • From a mobile: main Conversation List screen > Menu icon (3 lines) > Organization Settings > Agents tab, then View next to your name
  • From a desktop: click the Gear icon > Organization Settings > Agents tab, then View next to your name

Screen_Shot_2017-08-25_at_10_13_08_AM.png

From there, they'll be able to view your account settings and determine what email address you have on file. They can also update the email address for you if it is listed incorrectly. If you have them update your email address, you can then try logging into Textline again and requesting the Forgot Password email to reset.

 

If your email address is set correctly and/or you’re not seeing the password reset email in your SPAM folder, please text or email us: (415) 849-4349 or support@textline.com