Email Notification Issues

If you don't seem to be receiving email notifications for activity in your Textline account, here are a few things to check:

 

1) Make sure your personal profile is set up correctly

To get to your profile from a desktop: Gear icon > My Profile

To get to your profile from mobile: main Conversation List screen > Menu icon (3 lines) > My Profile

  • Make sure you have Email Notifications checked in the Notify me of new messages via section

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  • Check the Email field to ensure that you have the correct email address listed

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  • Remember to Save Changes if you’ve made any edits

 

2) Make sure you are set to Available, as setting yourself to Away will mute all Notifications

To update your status from a desktop: Gear icon > toggle Available/Away

To update your status from mobile: main Conversation List screen > Menu icon (3 lines) > toggle Available/Away

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3) Check your email’s SPAM folder

Notifications will be coming from notify@textline.com

 

Contact us at (415) 849-4349 or support@textline.com if email notifications are still not functioning properly.